If you suspect that an agency is operating without a license or providing false information, you should avoid signing a contract and immediately report it to the Labour Department report to protect yourself and your domestic helper. Furthermore, if you discover any irregularities by Hong Kong employment agencies (employment centers), such as excessive commission charges or false promises, you can follow these steps. Complaint the matter will be pursued together.
Complaint process
First, gather evidence (contracts, receipts, conversation records), then file a complaint with the Employment Service Center of the Labour Department.
Online complaints: through Labour Department website submit the form or call 2157 9537.
In person or in writing: Submit a report to the Labour Department office. The Labour Department will investigate and require the agent to respond, which may result in fines or license suspension.
Other methods
Consumer Council: If you suspect false advertising, please call 2929 2222 or visit online (consumer.org.hk) complaint.
Police report: For serious fraud such as illegal charges, report to 2527 7117 or go to the police station. It is a criminal offense and can be prosecuted.
Small Claims Tribunal: Recover the commission difference (maximum HK$75,000).
Precautions
Keep copies of all documents. If you file a complaint, the agency may take action against you (such as delaying your visa application). You can request the Labour Department to intervene.