1. Pay attention to the claim deadline
If the trip needs to be cancelled, delayed or interrupted, resulting in monetary losses, the policyholder should first apply for a refund from the booking operator, such as an airline or hotel. If you fail to apply for a refund, you can claim compensation from the travel insurance company. Please note thatThe claim period is generally within 21 or 31 days, and supporting documents need to be submitted, such as delay notices issued by the airline, tickets and boarding passes, etc.
2. News reports cannot be used as proof
When making a claim for a trip canceled due to a natural disaster, you also need to provide supporting documents, but pay attention to the relevantNews reports of natural disasters do not serve as proof, preferably from the website of an official agency of the destination, such as the Meteorological Office or Observatory.
3. Keep valid certification documents
Valid supporting documents play an important role in a successful claim, such as seeking medical treatment due to shortened travel or physical discomfort, etc.Relevant hotel receipts, medical certificates and other documents must be kept properly, to be submitted together with the claim.
4. Additional expenses are not covered
In addition to air tickets, hotels, etc., there are also surcharges involved when traveling.Such as fuel surcharges and taxes. However, these expenses are not included in the compensation amount of travel insurance。
5. Leave a receipt if your baggage is delayed
If you need to buy extra clothing or even travel to the airport to retrieve your luggage due to delayed luggage, you can also file a claim with your travel insurance company. The policyholder should also keep all relevant receipts, and"Property Irregularity Report (PIR)" issued by the airline or related organization, to help speed up the processing time of claims.
